Serviços de suporte da Magnetek

Magnetek-Service-Support-Hero-2

Suporte ao produto Magnetek Aftermarket & Reparação

Mais de 150 anos de experiência combinada significa que temos o conhecimento para atender habilmente às suas necessidades de aplicação antes, durante e depois de concluirmos um projeto. Com produtos projetados para maximizar o desempenho de seu sistema de manuseio de materiais, start-up e assistência de campo, programas projetados para treinar os funcionários sobre o uso ideal do produto e reparo e recertificação de produtos rápidos e orientados por valor, a Magnetek é capaz de ajudá-lo com o mais alto nível de serviço.

A equipe altamente treinada da Magnetek oferece um suporte pós-venda superior. Ligue para 866-624-7378 para obter suporte e solução de problemas 24 horas por dia, 7 dias por semana, 365 dias por semana.

Análise de Espectro

Se você está procurando diagnosticar problemas atuais de RF, expandir suas operações atuais de controle de rádio ou comissionar uma nova instalação, o Serviço de Análise de Espectro da Magnetek ajuda você a navegar pelo que está "no ar", reduzindo a interferência de RF e a solução de problemas dispendiosa.

Centro de Reparação Autorizado EMG

Mantenha seu propulsor de freio ELDRO® e ELHY® funcionando em níveis máximos de desempenho com os serviços de reparo autorizados preferidos da Magnetek. Nossos técnicos são treinados na fábrica para renovar e reparar seus propulsores ELDRO e ELHY para garantir que os propulsores de freio estejam operando com segurança e eficiência.

Magnetek Software Downloads

Magnetek Material Handling & Elevator Software Downloads de produtos como OmniPulse, IMPULSE Link, DataLogger, RCP e muito mais.

Quatro passos simples para o serviço

  1. Ligue para 866-624-7378 para suporte e solução de problemas 24/7/365.
  2. Obtenha um número de RMA (os utilizadores registados da Tabela de Preços podem aceder ao formulário de RMA online iniciando sessão na Tabela de Preços e clicando na ligação Pedido de Reparação de RMA). 
  3. Envie seus produtos para nossas instalações convenientes em Menomonee Falls, Wisconsin; Bridgeville, Pensilvânia; ou Brampton, Ontário, de acordo com as confirmações da RMA
  4. Reparamos os seus produtos e enviamo-los de volta para si, para que volte a funcionar rapidamente. 

Consulte a nossa Tabela de Preços Online para obter informações específicas sobre disponibilidade, preços, tempos de resposta padrão e acelerados e períodos de garantia.

Customer Service Phone

Additional Support Information

 

  Phone Email Webpage
AC & DC Controls - DriveMD® 866-624-7378

Quote RFQ – mh.salesquotes@magnetek.com

Purchase Orders – purchase.orders@magnetek.com

Order Tracking – order.status@magnetek.com

Service/Support – field.service@magnetek.com

DriveMD®
AC & DC Brakes - BrakeMD®  866-624-7378

Quote RFQ – mh.salesquotes@magnetek.com

Purchase Orders – purchase.orders@magnetek.com

Order Tracking – order.status@magnetek.com

Service/Support – field.service@magnetek.com

BrakeMD® & Quick-Ship Program
Radio Remote Controls 866-624-7378

Quote RFQ – mh.salesquotes@magnetek.com

Purchase Orders – purchase.orders@magnetek.com

Order Tracking – order.status@magnetek.com

Service/Support – field.service@magnetek.com

N/A
Mining Certification & Support 1-262-783-3500 miningservice
@magnetek.com
N/A
Contract Services 1-800-288-8178

Quote RFQ – mh.salesquotes@magnetek.com

Purchase Orders – purchase.orders@magnetek.com

Order Tracking – order.status@magnetek.com

Service/Support – field.service@magnetek.com

N/A
Yaskawa Authorized Service Provider (ASP) 800-288-8178 yaskawaasp
@magnetek.com
ASP Program for Yaskawa Drives

 

AC & DC Controls - DriveMD®
We fix Magnetek-brand controls fast and we fix them right. We work to diagnose problem areas, replace components, and provide recommendations for commonly worn parts to maximize your uptime. We test your controls prior to return to service. Recertification services are also available. For mission-critical applications, certain Magnetek control products are eligible for expedited service. Learn more

AC & DC Brakes - BrakeMD®
We remake your brake with quick and cost-effective repair. We can rebuild your Magnetek-brand brake to like-new condition with factory original parts. Brakes will be returned to you inspected, cleaned, repainted, and entirely reassembled with replacements for worn or damaged parts. Upon completion, your brake is thoroughly tested and recertified to the original specifications. Learn more.

If your Magnetek brake is in need of replacement and qualifies for the Quick-Ship Program, we can send you a pre-assembled, off-the-shelf Mondel brake the day after we receive your request.

Radio Remote Controls
When you need your radio remote control repaired, go right to the source. We strive to streamline diagnosis and turnaround for repairs of Magnetek-brand radio remote controls. Flat rates allow our experienced technicians to return controls to you as quickly as possible. There is no wait for parts quoting. For critical applications, certain Magnetek radio remote control products are available for expedited service. Additional costs apply. Consult with your Magnetek distributor for more information.

Note: Cable and festoon systems, pendant pushbutton stations, and conductor bar systems are not eligible for repair.

Mining Certification & Support
The Magnetek Mining division has completed Part 46 Training from the Mine Safety and Health Administration (MSHA). This 32-hour training certification allows our technicians to enter underground or aboveground mines, allowing us to assist with start-up procedures and to see our equipment operating in an actual mining environment. For technical support call 1-262-783-3500 or email us at miningservice@magnetek.com.

Contract Services
As we have grown and evolved as a leading manufacturer of standard and custom control packages for overhead material applications, we have developed a unique, highly skilled labor force. Our talented staff has been trained to assemble and wire everything from basic control packages, such as pushbuttons and small panel enclosures, to complete automation control systems.

With a certified inspector and more than 30 wiring technicians on staff (UL 508 certification), we have the facilities and know-how to cost-effectively manufacture controls to meet your exact specifications. We can provide these services for everything from basic high-volume, standardized controls to complex, one-of-a-kind PLC driven systems.

For additional information on our capabilities, please contact our Contract Services Department at 1-800-288-8178. 

Yaskawa Authorized Service Provider (ASP)
Magnetek is an Authorized Service Provider (ASP) for comprehensive repairs of all Yaskawa brand drives
Our ASP program minimizes production downtime by providing Yaskawa drive customers with prompt and reliable service. Whether we are performing start-up service of a new drive at your location, on-site repair service of an existing drive, or fast repair of your drives at our world-class repair facility in Menomonee Falls, WI, you can be assured of the best repair service in the industry.

Contact us today at 800.288.8178 or yaskawaasp@magnetek.com for more information on repairing your Yaskawa drive. Learn more.